Customer Lifecycle

Subscriber Journey Mapping Council

2-day hybrid council

This premium council format brings CRM, product, and finance leads into the same room (virtual or hybrid) to map journeys with moderated conflict. You receive a facilitator script and neutral visualization motifs tuned for subscription brands.

1,250,000 KRW

Informational pricing—no checkout on this static site.

What is included

Facilitator script with conflict prompts
Journey visualization motifs for subscriptions
Decision log for disputed ownership
Measurement bridge to finance metrics
Follow-up memo template for executives
Office hours with program director
Optional async review of outputs

Outcomes

A single journey narrative agreed by leads
A decision log with owners and dates
Executive memo template with measurement bridge

Responsible lead

Hana Sorell

Program director focused on subscription governance and cross-team rituals.

FAQ

Is this coaching or facilitation only?

Primarily facilitation with retention expertise injected at decision points. It is not open-ended coaching without structure.

What if leaders disagree sharply?

The facilitator script includes de-escalation paths; unresolved items are logged for executive follow-up.

Are travel costs included?

Travel and venue costs are billed separately if you choose in-person delivery in Seoul.

Participant notes

The decision log stopped us from rehashing the same ownership debate every quarter.

Owen Clarke · VP Growth · Latticebox SaaS · 5/5 · survey

Executive memo template was tighter than our internal PR drafts.

Mika Anders · Harborline memberships